Return of goods and reclamations
1. Right of withdrawal
In the case of distance contracts, the consumer has the right (under the EU Law of the Consumer Protection Act) to notify the company within 14 days that he is withdrawing from the contract, without having to state the reason for his decision. The message is considered timely if the shipment is delivered on time. The only cost borne by the consumer in connection with the withdrawal is the direct cost of returning the goods. If the consumer withdraws from the contract, our company will refund all payments made no later than 14 days after receipt of the notice of withdrawal from the contract.
Since when is the deadline for withdrawal from the contract?
If the company has fully fulfilled the obligation from the Law of the Consumer Protection Act, the period for withdrawal from the contract for the supply of goods begins to run from the day when the consumer accepted the goods.
Obligations of the seller in withdrawing from the contract
If, in the case of withdrawal from the contract, no replacement of goods has been carried out at the buyer’s request, the seller shall return the entire purchase price within 14 days of receiving notice of withdrawal from the contract. The seller shall return the payments received to the consumer by the same means of payment as used by the consumer unless the consumer has explicitly requested the use of another means of payment and the consumer does not incur any costs as a result.
2. Return of goods, purchase price
The buyer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased without the fault of the buyer. The buyer is responsible for the reduction in the value of the goods if the reduction is the result of conduct that is not necessarily necessary to determine the nature, properties and functioning of the goods.
Please send the returned goods to our address: Jaac & Zaak, d.o.o., Ulica OF 7, 8210 Trebnje, Slovenia
Return the form by email to email@example.com or contact the seller.
The consumer must return goods with which he is not satisfied for any reason to the seller within 14 days after the notification of termination of the contract. Please note that the goods for a full refund must be undamaged. The consumer cannot and must not use the received goods without hindrance in the period until the withdrawal from the contract.
It is not a test purchase: a distance purchase does not give the consumer more rights than he has when buying in a regular store. Thus, the consumer may only inspect and test the goods received to the extent strictly necessary to establish the actual situation and as is customary in shops (for example: trying on an item of clothing). Any “testing” and other use that deviates from the above can be considered as the use of the goods, which means that the consumer is responsible for reducing the value of the goods if the reduction is due to conduct not necessarily necessary to determine the nature, properties and functioning of the goods.
A copy of the invoice and all other accompanying documents must be attached. The buyer bears the burden of the risk of loss, damage or destruction of the product he wishes to return or replace, unless it occurred through no fault of his own. The only cost borne by the buyer in connection with the withdrawal from the contract is the cost incurred in returning the object of purchase.
Jaac & Zaak d.o.o. in the case of replacement of goods at the request of the consumer requires the return of goods to the address Jaac & Zaak d.o.o., Ulica OF 7, 8210 Trebnje, Slovenia. The company will, after receiving, immediately refund the purchase price for the product. The customer can later place a new order for the goods he wants to have. Only when the product arrives at the mentioned address, the company Jaac & Zaak d.o.o. sends a new product (from the created new order) to the consumer at the given address.
3. Claiming a material defect
A consumer can make a claim for a material defect for each purchased product Due to a material defect, the consumer can complain about the defect to the seller within two weeks of discovering the material defect (for defects that appear on the product after two weeks of receipt, the seller is no longer responsible), and at his own request of elimination of the defect or refund of the amount paid in proportion to the defect or replacement of the goods or refund of the amount paid. The consumer must describe the defect in detail in the defect notification and allow the seller to inspect the product. If the defect is not divisive, the company must comply with the consumer’s request as soon as possible and at the latest within eight days. If there is a dispute about the defect, the company must give the consumer a written answer within the same period.
4. Consumer rights
The consumer may claim defects on the purchased goods from the factual defect in accordance with the provisions of the Consumer Protection Act.
5. Refund of purchase price
The seller shall return the payments received to the consumer within 14 days using the same payment method as used by the consumer, unless the consumer has explicitly requested the use of another payment method and the consumer does not incur any costs as a result.
6. When the goods are not in stock
It happens that the customer places an order online, the seller confirms it, and later informs that the ordered goods are not in stock; the goods had already been paid. The company must fulfil its obligations within 14 days of concluding the contract, unless the seller and the customer agree otherwise. If the goods are not available and the seller is, therefore, unable to fulfil his obligation, he must immediately inform the customer and return all payments made. The money must be returned as soon as possible, but no later than 14 days after receipt of the notification of withdrawal from the contract.