Terms and Conditions

Terms and Conditions

The online store www.jaacandzaak.com is managed by the company Jaac & Zaak, d.o.o. The company data is as follows:

Full name: JAAC & ZAAK, naravi prijazna trgovina d.o.o.
Short name: JAAC & ZAAK d.o.o.
Address: Ulica OF 7, 8210 Trebnje
Bank account: SI56 1010 0005 8355 583 (Banka Intesa SanPaolo)
Register number:8611416000 

Tax number: SI 39282104
Capital: 7.500,00 EUR
E-mail: jaac@zaak.si
Phone number: +386 (0)40 172 908  or +386 (0)40 338 557

The company was entered in the Business Register of Slovenia on the 27th of February 2020.

The General Terms and Conditions of Business and Use of the Website www.jaacandzaak.com (in the following: jaacandzaak.com or Jaac & Zaak d.o.o.) have been compiled in accordance with the Consumer Protection Act and other prescribed legislation for sales via the Internet and such business methods. The conditions deal with the operation jaacandzaak.com and the business relationship between Jaac & Zaak d.o.o., registered users (in the following: users) and buyers of goods or services (in the following: buyers).

1. General from jaacandzaak.com

The jaacandzaak.com online store is intended for the sale of products for candles, wax melts, wax warmers. You can read more about the online store here.

2. Availability of Information

The provider undertakes to always provide the buyer with the following information:

  • company identity (company name and registered office, register number),
  • contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),
  • essential characteristics of the goods or services (including after-sales services and guarantees),
  • availability of products (any product or service offered on the website should be available within a reasonable time),
  • conditions of delivery of the product or execution of the service (method, place and deadline of delivery),
  • all prices must be clearly and unambiguously set and it must be clearly shown whether they already include taxes and transport costs,
  • method of payment and delivery,
  • an explanation of the complaint procedure, including any details of the contact person or customer service.

 

3. Offer and Origin

The offer on the jaacandzaak.com online store may change daily in certain cases due to the nature of the business. All prices are final unless explicitly stated otherwise. Jaacandzaak.com is a taxable person, all prices also include VAT. Prices are valid at the time of placing the order and do not have a predetermined validity. Prices are valid in case of payment with the above methods of payment, under the above conditions.

Despite tremendous efforts to provide the most up-to-date and accurate information, price information may be inaccurate. In this case, or in the case that the price of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase, and at the same time the provider will offer the buyer a solution that will go to mutual satisfaction.

The purchase contract between the bidder and the buyer is concluded at the moment when the bidder confirms the order (the buyer receives an electronic message about the status Order confirmed). From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.

Promotions

Discounts do not add up, unless otherwise stated in the terms of the promotion. One promotional code can be used for each purchase. Free postage does not apply to the purchase of items on sale – unless otherwise specified. Gifts are not added to promotions. Also, it is not possible to apply a promotional code for items that have already been discounted to further reduce the price of the items or the final price in the cart.

 

The promotion does not apply to gift certificates, products that are already on sale.

4. Image material and graphics

Photos, pictures or videos published as part of the offers are the property of Jaac & Zaak d.o.o. or its suppliers, business partners, or are merely symbolic and do not provide the exact characteristics of the products or service and may depict a symbolic or actual service, offer, company or goods or sales campaign. Although the provider strives to provide accurate photographs of the items sold, all photographs should be taken symbolically. The photos do not guarantee the properties of the product.

5. Product opinion

The provider is not responsible for the content of opinions on articles written by visitors. Prior to publication, the opinion provider reviews and rejects those that contain obvious untruths, are misleading or offensive. The provider is not responsible for the information in the opinions and disclaims any responsibility arising from the information in the opinions.

6. Purchase process and invoice

Jaac & Zaak d.o.o. acts as a company that offers goods or services via the Internet. The buyer pays the amount to the company Jaac & Zaak d.o.o., and together with the goods or services he also receives an invoice. Customer receives invoice at the e-mail address entered in the order process.

Purchase statuses

Queue order:
After placing the order, the customer receives an email notification that the order has been accepted into the queue. In this step, the customer has the option to cancel the order within one hour. Comprehensive information on the status and content of the order is always available to the buyer on the provider's website.

Order confirmed:
If the customer does not cancel the order, the order goes into further processing when the provider reviews the order, checks the availability of the ordered items and confirms the order or rejects it with a reason. The bidder may call the buyer on his contact telephone number to verify the data or ensure the accuracy of the delivery. Upon confirmation of the order, the provider notifies the buyer by email of the estimated delivery time.

Goods shipped:
The seller prepares, dispatches the goods within the agreed deadline and notifies the buyer by email.

Item returns:
Items can be returned within 14 days of receiving the item. Upon return, the item must be packed in its original packaging and in the same quantity and undamaged. The item must not be washed or otherwise used. The cost of return is covered by the client. 

Misuse of purchase:
After completing the order, the customer receives a notification to the entered email. In this case, the order is accepted in the queue. The buyer has the right to withdraw from the contract within the period until the goods are sent (the order must be canceled by email to: jaac@zaak.si). It is mandatory to add the order number. The email address from which you cancel your order must match the email address used to confirm your purchase. If the customer does not cancel the order, the order goes into further processing. The provider may call the customer on his contact telephone number to verify the data or ensure the accuracy of the delivery. Upon confirmation of the order, the provider notifies the buyer by email of the estimated delivery time. The contract on the purchase of ordered items between the buyer and the provider is irrevocably concluded at this stage. Prices are valid at the time of placing the order and do not have a predetermined validity.

Safety of purchase:
When buying on jaacandzaak.com, data are collected on the basis of the personal consent of the individual in accordance with the Personal Data Protection Act. Jaac & Zaak d.o.o. undertakes to store this data carefully and securely for the purpose of smooth execution of orders or personalized composition of the offer, statistical analysis and for the purpose of improving the operation of the online store and services. The e-news also includes an exclusive offer, which is intended only for registered subscribers.

5. Communication

The provider will contact the user via means of distance communication only if the user does not explicitly object.

Advertising emails will contain the following components:

  • will be clearly and unambiguously marked as advertising messages,
  • the sender will be clearly visible,
  • various campaigns, promotions and other marketing techniques will be marked as such. The conditions for participation in them will also be clearly defined,
  • the method of unsubscribing from receiving advertising messages will be clearly presented
  • the user’s wish not to receive advertising messages will be explicitly respected by the provider.

 The user will be able to subscribe to receive e-news and unsubscribe from receiving in an easy way. Notices include information on current or future offers, promotion of hajdi.net and other advertising messages of hajdi.net or its partners. It is considered that personal consent is required to receive notifications, and receipt is not possible unless the user indicates this during registration or does not otherwise sign up to receive it.

6. Disclaimer

The provider makes every effort to ensure the up-to-dateness and correctness of the information published on its pages. Nevertheless, the characteristics of the items, the delivery time or the price may change so quickly that the provider fails to correct the information on the websites. In such a case, the provider will notify the customer of the changes and allow him to withdraw from the order or replace the ordered item.

The provider is not responsible for the content of opinions on articles written by visitors. Prior to publication, the opinion provider reviews and rejects those that contain obvious untruths, are misleading or offensive. The provider is not responsible for the information in the opinions and disclaims any liability arising from the information in the opinions.

Although the provider strives to provide accurate photographs of the items sold, all photographs should be taken as symbolic. The photos do not guarantee the properties of the product.

7. Customer’s right

It is considered that the purchase in the online store jaacandzaak.com is made through a distance contract. The language of the contract is English. In the case of distance contracts, the consumer has the right to notify the company within fourteen (14) days of withdrawing from the contract, without having to state the reason for his decision. The message is considered timely if the shipment is delivered on time. The only cost borne by the consumer in connection with the withdrawal is the direct cost of returning the goods. If the consumer withdraws from the contract, our company will refund all payments made as soon as possible, but no later than 14 days after receipt of the notice of withdrawal.

If, at the seller’s request, the buyer has not settled the amount or advance payment according to the preliminary pro forma invoice, as insurance against the seriousness of the transaction, it is considered that the buyer did not accept the offer and that the contract was not concluded. Jaac & Zaak d.o.o. informs the buyer immediately.

Detailed procedures for the buyer’s right, return of goods and complaints can be found under General information.

9. General conditions of participation in contests

Facebook and Instagram contest terms and conditions

10. Discounts and discount codes

If the company jaacandzaak.com prepares campaigns for customers with a special price or a code for using the discount, the campaigns are mutually exclusive, unless otherwise stated. Promotions and discount codes apply to items distributed by Jaac & Zaak d.o.o., unless otherwise stated.